Trends in Mobile User Assistance

Smartphones have sparked a huge, new software segment – the mobile app. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile app market continues to soar, this is becoming the next frontier for user assistance professionals. This session provides an overview of current issues regarding design, writing, tools, and planning of your mobile UA.

Note: This session replaces Mark Guarino: Put on a Friendly Face.

Content & Design
Location: Date: September 8, 2017 Time: 2:40 pm - 3:20 pm photo of Joe Welinske Joe Welinske