Carl is an experienced technical communicator with a strong focus on commercial software and services (full bio here: https://www.linkedin.com/in/carlchatfield). Carl is the Senior Content Strategist at Apptio in Bellevue, Washington, where he oversees technical content development and delivery strategies. Carl holds an MS in Technical Communication from the University of Washington’s program in Human-Centered Design and Engineering (HCDE), and is an instructor in the UW’s Professional Technical Writing certificate program. Past publications include the 2000 through 2016 editions of the Microsoft Project Step by Step self-paced tutorial. This is a category best-seller with over 900,000 copies sold and has been translated into several languages. Carl is a certified Project Management Professional (PMP) with a long history of practicing content-centric project management in waterfall and agile environments.